A leader in retail banking needed to streamline service operations to better support customers and adapt to a fast-changing market. Salesforce Cloud solution implementation provided scalability with complete visibility and collaboration across the business.

• Client Information

Client is a leader in retail banking. Their retail banking products and services are designed to meet the end-to-end needs of all types of users.

• Business Requirement

• Banks need to analyze operations, refocus channels, and rethink old models to better support customers and adapt to a fast-changing market.

• Traditional client/server technology solutions impose huge cost, time, and resource barriers

• Solution

• Salesforce was chosen as a cloud solution to be more collaborative, lower costs, add flexibility, and maintain the ability to scale rapidly.

• Salesforce solution provided a complete visibility and collaboration across business, among everyone from tellers to private banking to service operations

• A complete view of customers’ profiles, households, interactions, campaigns, financial accounts, and more, making it truly easy to segment clients for relationship banking services like investments, insurance, and private banking.

• Streamlined Service Operations by leveraging case management, call centre,customer portals, website and easy integration with Social Media.

• Secure and trusted mobile patform

• Key Highlights

• Better client engagement

• Easy to use application on a mobile platform

• Increase in productively

• Streamlined the case management process